Can I check the status of a particular call at any point in time?

Yes, the simulation can be stopped and the user can interrogate the system and determine the state of every call in the system. Because SIMUL8 is a true discrete-event engine, each call can carry with it a great deal of path and history information as it moves through the system. This includes details such as time of entry, point of entry, call type, IVR time, abandonment (willingness to wait), skill group, start time of agent conferencing, and others.

Can I find out the status of the system at any specific point in time during the day, say 8:32a.m.?

Yes, ccProphet, unlike analytical simulators or spreadsheet programs, is based on discrete event simulation. As a result, the model can be stopped at any point and results to that point in time can be evaluated. All calls currently in the system can be interrogated as to their details.

Can I follow the path taken by a call or transaction from start to finish during the course of a simulation run?

Yes, animation will show the route of all calls taken through the simulation. In addition, each call has a number of detailed attributes attached to it containing information such as the time it entered the system, the skill group answering it, and much more.

Can I get detailed information on every simulation run, so I can perform appropriate analysis across runs?

Yes, results are generated for each run individually. A run is one simulation using one set of independent random number seeds. Detailed results can be stored in an Excel file to be compared with alternate runs (using new seeds). This is especially convenient when the results of each run are to be used in an experimental design.

Can I get minimum, maximum, average values of specific calls, speed of answer, and other important parameters?

Yes, all common performance metrics (including the above and more) are collected and displayed. Using the pivot table feature of Excel in the GUI, these types of results can be aggregated and compared by (a) Time Period (b) Point of Entry (c) Call Type (d) Skill Group (e) Customer Value Index.