ccProphet is a planning tool that allows you to answer all of your "What-if" questions regarding the operation of your Contact Center.
You can use it for...
- Capacity planning
- IVR port configurations
- Assessment of the impact of a customer value index scheme (priority
queuing)
- Balancing multiple input channel volumes and priorities
- Balancing inbound and outbound calling in a blended center
- Analysis of multi-site systems
- Evaluation of abandonment rates and customer service standards
- Benchmarking of current system performance
- Communication of operation designs to others
- Calculation of the dynamic costs of service delivery
- Much more...Contact us to request your personalized demo today.
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