Thursday
Jan212010

What are the applications for which ccProphet is suited?

Some of the applications for which the product is especially well-suited are:

  • Convergence of Multiple Points of Entry (Fax, E-mail, Chat, Internet, etc.)
  • Skill Based Routing Analysis (and staff planning)
  • Call Prioritization (Customer Value Index)
  • Agent Forecasting
  • Customer Service Level Planning
  • Dynamic Cost per Call Calculations
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