Thursday
Jan212010
What are the applications for which ccProphet is suited?
Some of the applications for which the product is especially well-suited are:
- Convergence of Multiple Points of Entry (Fax, E-mail, Chat, Internet, etc.)
- Skill Based Routing Analysis (and staff planning)
- Call Prioritization (Customer Value Index)
- Agent Forecasting
- Customer Service Level Planning
- Dynamic Cost per Call Calculations