SUMMARY
As the result of an extensive open bid process, Vancouver Coast Health (VCH) engaged NovaSim to develop a simulation-based analysis tool in support of its large patient flow improvement initiative. The simulation tool analyzes dozens of patient types, hundreds of patient flow pathways and multiple facilities. The project succeeded in providing VCH with a tool to develop effective strategies for: (1) identifying obstacles to smooth patient flow (2) best matching operational capacity (beds) with current and anticipated patient needs (3) improving the patient experience by reducing delays.